Jili City Privacy Policy – Personal Data Protection for Malaysian Members Under PDPA 2010

This Privacy Policy ("Policy") describes how Jili City ("we", "Platform", "Jili City") collects, uses, stores, discloses, and protects your personal data as a user or registered member of our platform, accessible at https://jilicity.best.

This document is written in accordance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia — the primary legislation governing personal data processing in Malaysia. Jili City takes this responsibility seriously, as we understand that your trust is our most valuable asset.

By using the platform Jili City — whether to play slots, live casino, poker, lottery, or to bet on Malaysia Super League football, EPL, badminton, or e-sports — you consent to the collection and processing of your personal data in accordance with the terms set out in this document.

Jili City only collects personal data that is strictly necessary for the stated purposes. We do not collect data in excess of what is required to operate our services.

2.1 Data You Provide Directly

• Registration Information: Your full name, email address, Malaysian phone number, date of birth, and preferred username.
• Identity Verification (KYC): MyKad or passport copy, verification selfie, proof of address (recent utility bill) – collected only when required to meet anti-money laundering obligations.
• Payment Information: Details of the payment methods you use, including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX accounts (Maybank2u, CIMB Clicks). Card or bank account data is processed through certified payment gateways and is not stored on Jili City's servers.
• Communications: All messages, complaints, and requests you submit to the Jili City support team through any channel.

2.2 Automatically Collected Data

• Usage Data: Games played, total wagers, session duration, and deposit and withdrawal transaction history in MYR.
• Technical Data: IP address, browser type, operating system, screen resolution and device name.
• Location Data: Approximate location based on IP address to ensure regional service compliance.
• Cookie Data: Session cookie information, user preferences and platform analytics data. See Section 8 for more details.

Personal data collected by Jili City used solely for the lawful purposes disclosed to you. We will not use your data for any other purpose without first obtaining your fresh consent.

• Account Management: Creating, verifying and managing your Jili City member account, including the login process and account security.
• Transaction Processing: Securely and accurately processes all your deposits (minimum RM10) and withdrawals (minimum RM30).
• Legal Compliance: Fulfilling KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations as required under Malaysian law.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance to Jili City members.
• Platform Security: Detecting and preventing fraud, multiple account usage, bot activity and other suspicious behaviour.
• Personalise Your Experience: Personalising promotional displays, game recommendations, and platform content based on your usage patterns.
• Service Communications: Sending important notifications regarding your account, transactions, changes to terms, and security updates.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling and offer appropriate assistance.

We do not take the decision to share your personal data lightly. Jili City will only share your personal data under the limited circumstances set out below, and always with appropriate safeguards in place.

4.1 Approved Third Parties

• Payment Gateway Providers: Certified payment partners that process Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, and FPX transactions. Data is shared solely for the purpose of verifying and completing your transaction.
• KYC Service Provider: Third-party identity verification platforms that help us verify member identities in accordance with legal requirements.
• Game Provider: Licensed game developers whose software operates on the Jili City platform. Game data is shared only to the extent necessary for gaming services.
• Analytics Services: Platform analytics tools that help us understand usage patterns and improve the overall user experience.

4.2 Legally Mandated Disclosures

Jili City may be required to disclose your personal data to Malaysian authorities — including the Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), or judicial authorities — upon receipt of a valid court order or lawful statutory provision.

Protecting your personal data from unauthorised access, loss, misuse or alteration is our core operational priority Jili City. We continuously invest in the latest security infrastructure to ensure high standards are maintained at all times.

5.1 Technical Security

• 256-bit SSL/TLS Encryption: All data communications between your device and Jili City's servers are encrypted using 256-bit SSL/TLS protocol.
• Stored Data Encryption: Sensitive data stored in our databases is encrypted using the AES-256 standard.
• Two-Factor Authentication (2FA): Additional security features are available for all Jili City member accounts and are strongly encouraged to be activated.
• Firewall & Intrusion Detection System: Our servers are protected by multi-layered firewalls and 24/7 real-time security monitoring systems.
• Periodic Penetration Testing: Jili City conducts regular security audits by independent third parties to identify and patch any system vulnerabilities.

5.2 Operational Security

• Access to member personal data is restricted solely to Jili City employees who genuinely require it to carry out their responsibilities.
• All staff who handle personal data undergo regular data protection and privacy training.
• Audit logs for all access to sensitive data are maintained and actively monitored.

Jili City does not retain your personal data indefinitely. Each data category has a defined retention period based on legal and operational requirements. Once that period expires, data will be securely deleted or anonymised.

*Retention periods may be extended where required for legal purposes, audits, or ongoing investigations.

As a member Jili City residing in Malaysia, you have certain rights regarding your personal data under PDPA 2010. We are committed to respecting and facilitating the exercise of these rights.

To submit any request relating to the rights above, please contact the Jili City Data Protection Officer at privacy@jilicity.best or via live chat within the platform. We may require identity verification before processing certain requests.

Jili City uses cookies and similar tracking technologies to ensure the platform functions properly, enhance the user experience, and analyse platform usage patterns.

You can manage your cookie preferences at any time through your browser settings or via the Jili City cookie management panel accessible at the bottom of every page on the platform. Declining certain cookies may affect the functionality of some parts of the platform.

Platform Jili City is intended exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18.

Should Jili City discover that personal data belonging to an individual under the age of 18 has been collected without valid parental or guardian consent, we will take immediate action to delete that data and close the relevant account.

Jili City reserves the right to update or amend this Privacy Policy at any time to reflect changes in our business practices, new legal requirements, or recommendations from the relevant authorities.

When material amendments are made, Jili City will notify all active members via their registered email and/or in-platform notifications at least 14 days prior amendments take effect. Continued use of the Jili City platform after the effective date of any amendment constitutes your acceptance of the updated policy.

Previous versions of the Jili City Privacy Policy are available from our support team for your historical reference.

If you have any questions, concerns or complaints regarding how Jili City handles your personal data, you have the right to contact us, and we are committed to providing a clear and timely response.

Privacy Communication Channels

• Privacy Email: privacy@jilicity.best (response within 2 business days)
• General Support Email: support@jilicity.best
• Live Chat: Available 24/7 within the Jili City platform (response time < 3 minutes)

If you are not satisfied with the response provided by Jili City, you have the right to lodge a complaint with Malaysia Personal Data Protection Commissioner responsible for overseeing compliance with the PDPA 2010 in Malaysia.