Jili City Terms & Conditions – The Complete Guide to Using Malaysia's Digital Entertainment Platform

These terms and conditions ("Agreement") constitute a legally binding agreement between you ("Member" or "User") and Jili City ("Platform", "we", "Jili City"). By registering, accessing, or using any part of the Jili City platform, you expressly agree to be bound by all provisions contained in this document.

This document should be read in conjunction with Privacy Policy and Responsible Gaming Guide Jili City, all of which together form the complete agreement framework between you and our platform.

Jili City operates as a digital entertainment platform offering a wide range of products — including slots, Live Casino, poker, lottery, Sports Betting, and e-sports — to adult users in Malaysia. Access to and use of this platform is strictly limited to eligible individuals as defined under the terms set out in this document.

The Jili City platform is subject to the laws and regulations in force in Malaysia. All gaming activities conducted through this platform must comply with the rules set by the relevant authorities.

To use Jili City's paid services, you are required to register an account with accurate, complete, and up-to-date information. Jili City reserves the right to request identity verification at any stage, including during the withdrawal process.

2.1 Member Eligibility

• You must be 18 years and above to register a Jili City account.
• You must be located in Malaysia or be a Malaysian citizen or permanent resident.
• Each individual is only permitted to hold one (1) account only. Holding multiple accounts is a serious violation.
• You must have the legal capacity to enter into a binding contract.
• You may not register on behalf of another person or use false information.

2.2 Registration Information

During registration, you are required to provide your full name, a valid Malaysian phone number, and an active email address. All information must match your official identification documents. Jili City reserves the right to request a copy of your MyKad, utility bill, or other supporting documents for KYC (Know Your Customer) verification purposes.

2.3 Account Security

• You are solely responsible for all activities that take place within your Jili City account.
• Do not share your account password with anyone, including family members.
• Use a strong, unique password — a mix of uppercase and lowercase letters, numbers, and symbols.
• Contact Jili City support immediately if you suspect unauthorised access to your account.

Jili City only accepts payment methods that are recognised and licensed in Malaysia. All financial transactions are processed through secure channels protected by the latest encryption technology.

3.1 Accepted Payment Methods

3.2 Withdrawal Rules

• Withdrawals may only be made to the same payment method used for the deposit.
• Jili City reserves the right to require identity verification before approving any withdrawal.
• Withdrawal requests involving a bonus whose wagering requirement has not yet been met will be automatically declined.
• Jili City reserves the right to delay withdrawals by up to 3 working days if further verification is required.
• All currencies are in Malaysian Ringgit (RM/MYR). Jili City does not accept or process foreign currencies.

All bonuses and promotions offered by Jili City are subject to the specific terms and conditions stated alongside each offer. In the event of any ambiguity, the terms set out in this section and on the relevant promotions page shall apply.

4.1 General Bonus Terms

• Each bonus comes with a wagering requirement that must be met before any withdrawal of bonus funds is permitted.
• Only one (1) bonus may be active at any one time unless stated otherwise.
• The welcome bonus can only be claimed once – at the time of your first registration.
• Bonuses cannot be transferred to another account or converted directly into cash.
• Jili City reserves the right to void bonuses if there is evidence of abuse, use of multiple accounts, or breach of terms.

4.2 Wagering Requirements

Jili City's standard wagering requirement is 20x bonus amount unless otherwise stated in the relevant promotion. For example, if you receive a MYR50 bonus, you must place a total of MYR1,000 in bets (MYR50 × 20) before any withdrawal is permitted.

Not all games contribute equally towards wagering requirements. Slots typically contribute 100%, while Sports Betting contributions vary depending on the bet type. Check the Promotions for a full list of game contribution percentages.

All games offered by Jili City – including slots, live casino, poker, and lottery – operates on a Random Number Generator (RNG) system certified by independent auditing bodies. This ensures that every game outcome is completely random and fair for all players.

• Game results that have been confirmed by the Jili City system are final and binding for routine technical reasons.
• In the event of a technical fault or system disruption during gameplay, Jili City reserves the right to void the affected round and refund the wager.
• The use of bots, automated software, or any unfair method to gain an advantage in games is strictly prohibited.
• All minimum and maximum bet limits displayed within each game must be observed.
• Jili City reserves the right to modify betting limits, payout structures, and game rules with reasonable notice.

Jili City offers Sports Betting covering the Malaysia Super League, English Premier League, BWF badminton, e-sports (Mobile Legends, Valorant, Dota 2), and over 30 other sports. All bets placed are subject to the following rules:

6.1 General Sports Betting Rules

• Confirmed bets cannot be cancelled or amended, except in cases of technical error on Jili City's part.
• If a match is postponed by more than 24 hours from its original scheduled time, all pre-match bets will be voided and stakes fully refunded.
• For matches abandoned mid-way, the outcome will be determined based on the score at the time of stoppage, subject to the relevant sport's rules.
• Sports Betting odds are displayed in decimal format by default. The format can be changed in your account settings.

6.2 Sports Betting Limits

*Betting limits may vary depending on the match and specific market. Odds and limits are subject to change.

To ensure a fair and safe experience for all members, Jili City sets out a list of strictly prohibited conduct. Violation of any of these rules may result in serious disciplinary action.

Jili City takes the protection of all members' personal data seriously. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all matters relating to data collection, processing, and storage.

• All personal data is collected solely for the purposes stated in Privacy Policy us.
• Jili City will not sell, transfer, or share your personal data with third parties without your consent, except as required by law.
• All communication between your browser and Jili City's servers is protected by 256-bit SSL encryption.
• Your payment data is processed through a certified third-party payment gateway and is not stored on Jili City's servers.
• You have the right to request access to, correction of, or deletion of your personal data by contacting our support team.

Jili City reserves the right to suspend, freeze, or close any member account without prior notice under the following circumstances:

• Violation of any part of these terms and conditions.
• Suspected fraud, money laundering, or other criminal activity.
• Requests from relevant authorities.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Accounts inactive for more than 12 consecutive months.

Members whose accounts are suspended for verified reasons unrelated to any violation are entitled to claim their valid account balance. An appeal may be submitted via email to the Jili City support team within 30 days of the suspension date.

Jili City is fully committed to responsible gaming practices. We believe that gaming should remain an enjoyable form of entertainment, not a source of financial or emotional hardship.

The Jili City platform provides the following tools to help members play responsibly:

• Daily/Weekly/Monthly Deposit Limit: Set your own limits in your account settings.
• Loss Limit: Set a limit on how much you can lose within a given period.
• Cooling-Off Period: Temporarily suspend your account activity for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Suspend or permanently close your account at your own request.
• Reality Check: Receive regular reminders about the time and money you have spent.

If you or someone you care about needs help with problem gambling, please visit the Responsible Gaming us for more information and support resources.

Platform Jili City provided "as is" without any express or implied warranty regarding uninterrupted access, freedom from errors, or fitness for any particular purpose.

• Jili City is not liable for any losses arising from third-party internet service disruptions, technical failures beyond our control, or natural disasters.
• We do not guarantee that the platform will be available at all times without interruption. Scheduled or emergency maintenance may temporarily render the site inaccessible.
• Jili City bears no responsibility for any financial losses resulting from betting decisions you make on your own.
• Jili City's total liability to any member under any circumstance shall not exceed the net deposit amount made within the 30 days preceding the claim.

Jili City reserves the right to amend, update, or replace any part of these terms and conditions at any time. Members will be notified of material changes via their registered email or in-platform notification at least 7 days before changes take effect.

Continued use of the Jili City platform after the effective date of any amendment constitutes your acceptance of the updated terms. It is your responsibility to review these terms periodically.

Contact Jili City Support

If you have any questions regarding these terms and conditions or require further clarification, please contact the Jili City support team via:

• Email: support@jilicity.best
• Live Chat: Available 24/7 on the Jili City platform
• Response Time: Under 3 minutes for live chat, under 24 hours for email

These terms and conditions are governed by the laws of Malaysia. Any dispute arising from or in connection with this agreement shall be referred to the jurisdiction of the Malaysian courts.